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The
Edison Electric Institute (EEI) is pleased to offer the DataSource
to its member companies.
The EEI DataSource
is a comprehensive benchmarking tool. Topics include Field
Services, Meter Reading, Call Center, Business Office, Credit and
Collections, Revenue Protection, and more. The DataSource
has the scope and software that make it a premier benchmarking tool
for electric and gas utility companies.
For more information
regarding the DataSource, please contact Help
or call DataSource Support at 317-293-2426.
2009 Calendar
Mid-February - New survey available for entry
Late March - Submissions due
April- Data scrub
Late May - Results available online
Late July - Executive Summary available for qualifying participants
Annual Workshop
The 2009 Better Practices Workshop for DataSource participants is scheduled
for November 11-13 in Omaha.
This conference is limited exclusively to employees of utilities
participating in the DataSource.
Customer Services Conference and Expo
Information and opportunities for DataSource demos will be available for AGA EEI member utilities at the AGA EEI Customer Services Conference and Expo, April 5-8, in Orlando.
| Here's
what participants are saying about DataSource results --
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| "After
learning processes and techniques in the DataSource, we were
able to increase our overall customer satisfaction scores
by 2 to 4 percentage points!" |
"50%
reduction in the time it takes to train customer service representatives..." |
"14%
increase in the calls handled per customer service rep" |
The DataSource is
administered and developed for the Edison Electric Institute by
Collet
and Schafer, Incorporated.
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