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The
Edison Electric Institute (EEI) is pleased to offer the DataSource
to its member companies.
The EEI DataSource
is a comprehensive benchmarking tool. Topics include Field
Services, Meter Reading, Call Center, Business Office, Credit and
Collections, Revenue Protection, and more. The DataSource
has the scope and software that make it a premier benchmarking tool
for electric and gas utility companies.
For more information
regarding the DataSource, please contact Help
or call DataSource Support at 317-293-2426.
2008 Calendar
Mid-February - New survey available for entry
Late March - Submissions due
April- Data scrub
Mid-May - Results available online
Annual Workshop
The 2008 Best (or
Better) Practices Workshop for DataSource participants is scheduled
for November 5-7 in Portland.
This conference is limited exclusively to employees of utilities
participating in the DataSource.
| Here's
what participants are saying about DataSource results --
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| "After
learning processes and techniques in the DataSource, we were
able to increase our overall customer satisfaction scores
by 2 to 4 percentage points!" |
"50%
reduction in the time it takes to train customer service representatives..." |
"14%
increase in the calls handled per customer service rep" |
The DataSource is
administered and developed for the Edison Electric Institute by
Collet
and Schafer, Incorporated.
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