The Edison Electric Institute (EEI) is pleased to offer the DataSource to its member companies.
The EEI DataSource is a comprehensive benchmarking tool. Topics include Field Services, Meter Reading, Call Center, Business Office, Credit and Collections, Revenue Protection, and more. The DataSource has the scope and software that make it a premier benchmarking tool for electric and gas utility companies.
For more information regarding the DataSource, please contact Help or call DataSource Support at 317-293-2426.
Late February - New survey available for entry
April 1 - Submissions due
April, May - Data scrub
June 1 - Results available online
August 1 - Executive Summary available for qualifying participants
The 2012 Better Practices Workshop for DataSource participants is scheduled for November 18-19 in New Haven. This conference is limited exclusively to employees of utilities participating in the DataSource.
Customer Services Conference and Expo
Information and opportunities for DataSource demos will be available for AGA EEI member utilities at the AGA EEI Customer Services Conference and Expo, April 9-12 in Fort Worth. In person data scrubbers will convene at the end of this conference on April 12 and 13. All DataSource participants are encouraged to join in data scrubbing, either in person or remotely.
DataSource benchmarking is administered for the EEI by